Privacy Policy

We value your trust and are fully committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data before, during, and after your interaction with our website and services, in accordance with applicable U.S. privacy laws. If you do not agree with this policy, you may choose to discontinue using or browsing our website.

Why We Collect Your Personal Information

We collect personal information to provide you with smooth, secure, and personalised travel services. When you book flights through our website, subscribe to our newsletter, or interact with us, certain personal details are required.

The information we collect may include:

• Your name, email address, phone number, and postal address
• Payment details such as card information for online transactions
• Booking-related information
• Communication details when you contact us

We also automatically collect technical and usage data when you browse our website. This may include your IP address, device type, referral URLs, browsing history, page views, and website interaction logs.
To improve your experience, we use cookies, unique identifiers, and similar technologies to track pages visited, links clicked, and actions taken on our website.
If you begin a booking but do not complete it, and unless you opt out, we may use your email address to assist you in completing the booking. Your email also helps us recognise you during future visits, allowing us to enhance your experience. From time to time, we may also contact you via WhatsApp to inform you about ongoing deals and offers.

Legal Basis for Processing Your Data

We collect and process your personal information primarily to fulfil our contractual obligations when you book or inquire about our services. When we send newsletters, personalised emails, or promotional messages (including WhatsApp communications), this is based on our legitimate business interest in offering relevant services, deals, and updates that may benefit you.

How Long We Retain Your Information

We retain your personal data only for as long as it is necessary to meet legal, contractual, and business requirements.

• If you subscribe to our newsletter, your email address will be stored until you unsubscribe.
• If you share your contact details but do not complete a booking, your information will be kept for up to 12 months.
• Booking-related data is retained as long as required to meet legal and operational obligations.

Sharing and Disclosure of Personal Information

You agree that we may share your personal information with:

• Companies within our group, including subsidiaries and our parent company
• Trusted third-party partners, suppliers, and subcontractors who help us deliver our services
• Airlines, hotels, and other travel service providers involved in fulfilling your booking
• Legal or regulatory authorities, when required by law, or to protect our rights, customers, and safety

All shared information is handled responsibly and only for legitimate business or legal purposes.

How We Use Your Personal Information

We use your personal data for the following purposes:
• To manage and fulfil your booking or travel request
• To process payments, refunds, and handle accounting or audit requirements
• To communicate with you before, during, and after your journey, including schedule updates
• To personalise our services and provide tailored offers based on your preferences
• To support travel operations such as airport handling, ground services, and meal arrangements
• To contact you via phone calls, WhatsApp messages, emails, SMS, or post for service-related reasons

Data Security and Protection

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, alteration, or destruction.
Your data is processed lawfully, securely, and only for its intended purpose. We ensure that personal information is not retained longer than necessary and is handled with strict confidentiality.

Social Media and Marketing Communications

Our website allows you to share content on social media platforms. If you link your account with a social media platform, we may receive certain information that those platforms hold about you. By doing so, you agree that we may collect, use, and store that information in line with this Privacy Policy.
We may contact you with marketing communications about our services, deals, and promotions. You always remain in control of your preferences and can update or unsubscribe at any time using the links provided in our emails or through your account settings.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and where appropriate, we may notify you via email. We recommend reviewing this policy periodically to stay informed.

Your Choices and Rights

Marketing Communications:
You can unsubscribe from marketing emails using the link at the bottom of any email. You may also inform us via WhatsApp, email, or phone if you no longer wish to receive promotional messages.
Advertising Preferences:
If you choose to opt out of personalised advertising, tailored ads will stop. However, we may still collect and process data as described in this policy for operational purposes.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal data is handled—or if you wish to access, update, or correct your information—please contact us at info@tripmakers.us.